Disputes freeze cash and drain time. You don’t want a fight; you want a professional, fast resolution that protects the relationship and the margin. Our model keeps the client experience positive while consistently steering toward payment of the undisputed amount now and a clear, defendable outcome for the rest.

What you gain in practice

You get a predictable process that shortens back-and-forth, a compact evidence pack that keeps the discussion factual, and a payment path attached to the outcome (immediate payment or a short, secured plan). The effect: faster cash-in and fewer escalations.

How we move disputes forward

We move quickly to stabilise the situation, confirm the essentials in writing, and guide both sides toward a clear, workable outcome. You get practical options and a firm plan to conclude the matter—handled professionally from start to finish.

Client-friendly tone, results driven structure

We keep tone empathetic and helpful, yet the mechanics are firm: clear deadlines, written confirmations, explicit consequences. We minimise touchpoints with templates and a single point of contact so disputes don’t spiral into endless threads.

Pitfalls we eliminate

Waiting and hoping, phone-only negotiations with no record, over-crediting without basis, and failing to secure the undisputed amount upfront. We also stop internal delays by adding simple authority limits and standard responses per dispute reason.

Proof it works (indications)

Typical SME outcomes: weeks instead of months to resolution and a higher collection ratio on disputed items—primarily because the undisputed amount is secured immediately. Repeat disputes drop once structural fixes are in place (PO discipline, acceptance notes, standard change control).

Embedding in your team

We map dispute reasons to codes in your AR/ERP, supply ready-to-use scripts and templates, and train your team in short cycles: intake → evidence → options → written agreement → follow-up. A lightweight dashboard tracks caseload, days-to-resolve, resolution %, and cash-in.

Legal footing, applied pragmatically

A clean file (contract/T&Cs, delivery/acceptance, correspondence) strengthens your position. Where needed, we deploy a final notice (consumer: compliant 14-day letter) and escalate to amicable/legal collection. The north star remains getting you paid with minimal friction.